Reut Brill

Juno

Rebuilding trust in the support system.

A mobile and web system, built with Sketch libraries and a design system: system redesign, usability testing, micro-animations and design QA.

  • Product DesignerRole
  • 5 monthsMaternity-leave replacement
  • Sketch, ZeppelinTools
Juno app, group account intro screen

Juno mobile app · iOS & Android

Group account.

Share payment methods with your group, get ride invoices by email, add or remove members any time. Role: UX/UI.

Juno Support System

Redesigned with the people who use it all day.

The goal: improve the system's usability and bring it to Juno's new styles and colours, working with a product manager, the development team and the support specialists themselves. Role: UX/UI.

A Juno support specialist at work
A Juno support specialist at work

My users: support specialists who live in the system every day, the starting point for the research.

Five conclusions from the usability tests

  1. 1Reorder the tickets by order of use
  2. 2Readable, clear text
  3. 3Remove irrelevant information
  4. 4Better spacing, tables and card behaviour
  5. 5New colours and fonts for a logical hierarchy
Usability test review sheet with screen-by-screen feedback from support specialists
Screen-by-screen usability review, done together with the support specialists.

Before and after

From 1.0 to 1.5.

Support System 1.0, before the redesign

The original console: rides, payments and charges.

Support System 1.5, the new design system

Typography, menus, input states and components.

What version 1.5 achieved

  • SpeedQuick adaptation to a large project
  • CostTested on users before development
  • PeopleSatisfaction among internal workers
  • TeamsA joint win for design and product development